Pak Games Privacy Policy — How We Collect, Use and Protect Your Data

2. What Data We Collect

Pak Games collects personal data from you in three ways: information you give us directly, information collected automatically when you use the platform, and information received from third-party payment providers when you make a deposit or withdrawal.

2.1 Information You Provide Directly

• Full name and date of birth (required for registration and age verification)
• Valid email address and Pakistani mobile phone number
• Password (stored in hashed, non-readable form — Pak Games staff cannot see your password)
• Identity verification documents when requested (such as CNIC or passport) for KYC compliance
• Payment method details submitted during deposit or withdrawal (Easypaisa number, JazzCash number, bank account details, card numbers — stored in tokenised form)
• Support communications: messages, emails and live chat transcripts sent to the Pak Games support team

2.2 Data Collected Automatically

• IP address and approximate geographic location derived from IP
• Device type, operating system and browser version
• Session data: login timestamps, pages visited, features used and time spent on each
• Betting and gaming history: bets placed, stakes, outcomes, game sessions and transaction records
• Cookie data (see Section 6 for full cookie details)

2.3 Data From Third Parties

• Transaction confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers and card processors
• Identity verification results from KYC/AML service providers where applicable
• Fraud detection signals from security service providers

3. Why We Collect and Use Your Data

Pak Games only collects data that we have a legitimate reason to collect. Below is a clear breakdown of the purposes for which your data is used and the legal basis that justifies each use.

• To operate your account: Your name, contact details and login credentials are necessary to create and maintain your Pak Games account. Without these, the service cannot function.
• To process deposits and withdrawals: Your payment method details are required to credit your PKR balance and to pay out your withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card. These details are tokenised — we do not store raw payment credentials.
• To verify your age and identity: Pak Games is an 18+ platform. Age verification is a legal and ethical obligation. Identity verification (KYC) is required for accounts above certain transaction thresholds to comply with anti-money laundering obligations.
• To prevent fraud and money laundering: Transaction patterns and behavioural data are analysed to detect suspicious activity. This protects both the platform and honest players.
• To provide customer support: Your account data and communication history allow our support team to resolve issues efficiently. Support transcripts are retained for quality assurance.
• To personalise your experience: Usage and gaming data allows Pak Games to surface relevant promotions and game recommendations. You can opt out of personalisation-based communications at any time.
• To improve the platform: Aggregated, anonymised usage data helps us understand how players use Pak Games and guides product improvements. No individual is identified in this analysis.
• To comply with legal obligations: Financial transaction records must be retained in accordance with applicable law. Pak Games cooperates with lawful requests from regulatory and law enforcement authorities.

4. How We Store and Secure Your Data

All data collected by Pak Games is stored on secure servers. Data in transit between your device and Pak Games is protected by 256-bit SSL encryption — the same standard used by major Pakistani banks for online banking. Data at rest is stored in encrypted form with access controls that limit internal access to authorised personnel only.

• Passwords are stored as salted cryptographic hashes — they cannot be read by anyone, including Pak Games staff.
• Payment method identifiers are tokenised. We store a reference token, not the raw account number or card data.
• Access to personal data is restricted on a need-to-know basis. Support staff can see what they need to help you — nothing more.
• All internal access to personal data is logged and regularly audited.
• Pak Games maintains an incident response procedure. In the unlikely event of a data breach affecting your personal information, we will notify affected users as required by applicable law.

5. Data Sharing — Who We Share With and Why

Pak Games does not sell your personal data to anyone. We do not share your data with third parties for their own marketing purposes. The only circumstances under which we share your data are described below — and in each case the sharing is necessary and limited to what is required for the stated purpose.

5.1 Payment Processors

To complete your deposits and withdrawals, Pak Games shares the minimum necessary data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT network participants or card networks. This sharing is essential to process your PKR transactions and is governed by the privacy policies of those providers.

5.2 Identity Verification Providers

For accounts requiring KYC verification, Pak Games may share identity documents with a certified third-party verification provider. These providers are contractually bound to use your data only for the stated verification purpose and to apply equivalent security standards to our own.

5.3 Fraud and Security Services

Technical and behavioural data (device fingerprints, IP addresses, transaction patterns) may be processed by security service providers to detect and prevent fraud, money laundering and other prohibited activity. These providers act under Pak Games' instructions and do not use the data independently.

5.4 Legal and Regulatory Disclosure

Pak Games will disclose user data to law enforcement agencies, regulatory bodies or courts when required to do so by lawful legal process. We will only provide what is legally required and will inform affected users where we are legally permitted to do so.

6. Cookies and Tracking Technologies

Pak Games uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help the platform remember who you are, keep your session active, and understand how you use the site.

You can control optional cookies through your browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. Pak Games does not use third-party advertising cookies or behavioural retargeting pixels.

7. Your Data Rights

You have clear and actionable rights over your personal data on Pak Games. These are not buried in fine print — they are real entitlements that we are committed to honouring. To exercise any of the rights below, contact support@pakgames.wine with your account username and a description of your request. We will respond within 30 days.

8. Marketing Communications

Pak Games may send you promotional communications — bonus offers, tournament announcements, new game notifications — by email or SMS, but only if you have opted in to receive them. Your marketing preferences can be managed at any time from your account settings or by emailing support@pakgames.wine.

• You can opt out of all marketing communications at any time with immediate effect.
• Transactional communications — such as deposit confirmations, withdrawal receipts and security alerts — are not marketing and will always be sent regardless of your marketing preferences.
• Pak Games does not share your contact details with third-party advertisers for their own marketing purposes.
• If you receive communications from Pak Games that you did not opt in to, please report this to support@pakgames.wine immediately so we can investigate.

9. Children's Privacy

Pak Games is strictly an adults-only platform for players aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Registration requires confirmation of age and Pak Games conducts age verification checks on accounts.

If you believe that a person under 18 has accessed Pak Games or provided their personal data through our platform, please contact us immediately at support@pakgames.wine. We will investigate, close the account and delete all associated data as quickly as possible. Parents and guardians concerned about underage access to gaming platforms are encouraged to visit our Responsible Gaming page for information on parental control tools.

10. Data Retention

Pak Games retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Below is a summary of our standard retention periods:

• Account data: Retained for the duration of your active account plus 5 years after account closure, to comply with financial record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with applicable anti-money laundering regulations.
• Identity verification documents: Retained for 5 years from account closure or from the date of KYC completion, whichever is later.
• Support communications: Retained for 2 years from the date of the interaction, unless the communication forms part of an ongoing dispute or legal matter.
• Marketing preferences and logs: Retained for 2 years from your last interaction with the platform.
• Technical / log data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, it is securely deleted from Pak Games' systems. Anonymised, aggregate data that cannot identify individuals may be retained indefinitely for analytics purposes.

11. Updates to This Privacy Policy

Pak Games may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to our practices. When we make material changes, we will notify registered users by email or through an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the current version. We recommend checking this page periodically. If you disagree with any update to this Policy, you may request account closure before the updated policy takes effect by contacting support@pakgames.wine.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the Pak Games Privacy Team using the details below. We take all privacy communications seriously and aim to respond within 5 business days.

• Email: support@pakgames.wine — use the subject line "Privacy Request" for data rights requests
• Live Chat: Available from your account dashboard — average response under 10 minutes, 24/7
• For formal data access or erasure requests, please include your full name, account username and a description of what you are requesting. We may ask for identity verification before processing the request to protect your data security.